Client Relations Manager

Canvaas is seeking a dynamic person to join our family as Client Relations Manager in order to create, foster and nurture long-term relationships with clients. You will communicate with, be responsible for, and resolve any issues that may arise to ensure that clients are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you. Your goal will be to help us safeguard our revenue and retain our customers.

We are seeking a person who is capable of developing a marketing plan, outline the approach and act as the go-between, providing an overview of options for branding, production, advertising or community outreach, taking the client's feedback to our team and helping refine services to meet the client's needs. While there is no specific type of education or degree necessary for becoming a Client Relations Manager for Canvaas, exceptional people skills are a necessity. Training or education in business management, interpersonal communications or public relations can prove to be valuable in order to provide background and knowledge on the best ways to effectively interact with our clients.

This position is based in Columbus, Ohio.

REQUIREMENTS

The requirements listed are representative of the knowledge, skill, and/or ability required.

Maintain a professional appearance and attitude in a unique service environment
Proven experience as a Client Relations Manager or Relationship Manager
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)
Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
A customer-oriented attitude
Excellent communication and negotiation skills
Proven excellent client service and organizational skills; strong communication skills — both oral and written
Exceptional attention to the details and good troubleshooting skills
Must be available to work early mornings, evenings, and occasional weekends – and/or from home
One-year experience in the brand management industry is a plus
Problem-solving aptitude
Ability to work well with a team
BSc/BA in Business Administration, Marketing or a related field is a plus

DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty and other duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Build relationships with key employees among customers
Create plans to address clients’ business needs
Advise clients on creating effective processes
Schedule regular meetings with clients to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain clients
Set targets and work diligently to meet them
Collaborate with internal teams (e.g. design, production, senior management) to address clients’ needs

Canvaas Consulting, LLC. is proud to be an Equal Opportunity Employer — All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Your Right to Work — In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

To apply, please submit resume and/or portfolio to explore@canvaas.com

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